Our Services Appointment & Lead Generating Customer Service/After-Sales Care Up selling/Cross Selling Market Research Surveys Sales Training Database Generation Competitor Analysis Database Cleansing General Company Awareness Campaigns Mailshots Mailshot Follow Ups  Appointment & Lead Generating Our appointment structure enables us to target the present market to ensure you worthwhile appointments thus enabling your sales staff to spend less time on the phone and focus more on direct face to face selling. Here at Kernis we have the experience and ability to sit you down in front of the decision makers - this therefore minimizes your staffs’ time making two or more appointments before they meet the appropriate person. Meeting with the decision maker is an imperative part of the success of your business. Our computer system enables us to target businesses 4-6 months before there contract renewal thus enabling you as a company to be in front of your potential client at the crucial stages of the decision making process. Back to Top  Customer Service/After-Sales Care As you will agree, keeping your customer happy is imperative and going that extra mile to ensure customer satisfaction can be a vital part of your business. A lot of complaints from existing customers stem from poor after-sales care. That one telephone call can uncover a lot of opportunities. At Kernis we believe that every call we make has an opportunity attached to it. Whether it may be a possibility to up-sell/cross sell or to realise that they need something that you can supply them in the not too distant future. We offer a full range of after-sales services that enables you to concentrate on selling to potential customers and at the same time your are not neglecting your existing ones. Back to Top  Up Selling/Cross Selling “Cross selling is designed to widen your customer’s reliance on your company and decrease the likelihood of the customer taking their business elsewhere.” This can also increase your sales and unleash leads i.e.; you have just sold a product to a customer, can you sell maintenance or service packages to them or insurance cover with it. Can you sell another of your products to them? Back to Top  Market Research Surveys “they’re time consuming, monotonous, but are an important part of your business if you want to continue to retail to your prospective customers needs.” Research Surveys can keep you in touch with peoples everyday requirements. Just a few carefully asked questions can pin point if somebody needs your product whether it be straight away or later on. These surveys can also determine whether the company is receiving the right service from their existing supplier or the right product to suit their needs for that matter. All in all they are an excellent way of keeping up with the needs of today’s market. Back to Top  Sales Training Various courses are available as all are individually tailored to meet your company and employees needs. Either 1-2-1 or group training available. Quotations are available upon request. Back to Top  Database Generation You give us all the information you require to run your sales and marketing effectively and we in return will generate a database for you. This allows your sales campaign to run smoothly and effectively, i.e contact the correct company at the correct time. Back to Top  Competitor Analysis Being aware of what your competitors are doing is an imperative part of your business. Do they provide the same service/products at a better rate? Or promise to deliver in half the time? Kernis will research this for you, thus helping you plan your business accordingly. Back to Top  Database Cleansing An up to date database is cost effective & imperative to enable your sales and marketing to run effectively - cold calling companies that are no longer in existence, staff contacts that have moved on, mail shots being sent to the wrong or an empty office are just a few reasons why your data should be cleansed at least every 6 months. We can cleanse your existing data to enable you to manage your sales & marketing more efficiently. Back to Top  General Company Awareness Campaigns How many prospects do you miss out on because your company isn’t as well known as it could be? General Company Awareness is a great way to get your name out there. Kernis will endeavour to portray your company name to the highest standards & when we’ve finished you will be known as one of the best in your field thus creating an intrigue for your prospective clients Back to Top  Mailshots You give Kernis a list of correct contact and company names & we will source the addresses, envelope & post all you mail shots enabling you to turn your hand to your more pressing tasks. Back to Top  Mailshot Follow Ups Kernis will follow up on all your mailers to determine what companies are truly interested in what you have to offer. You will then receive a list of prospects to concentrate on saving you a lot of time and resources. Back to Top